HomeSearch by PurposeCollecting Information of this Machine to Resolve Troubles Early (for the administrator)

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Collecting Information of this Machine to Resolve Troubles Early (for the administrator)

To display network error codes on the screen of this machine ([Network Error Code Display Setting])

To display:
  • [Utility]
    • [Administrator]
      • [Maintenance]
        • [Network Error Code Display Setting]

To display an error code on the screen of this machine when an error occurs on the network, set this option to ON (default: ON).

You can check the action to take as well as a description of the error by referring to the code in the error code list.

  • For details on the error codes, refer to Here.

To allow capturing of print data received by this machine in order to analyze a printer-related failure ([Print Data Capture])

To display:
  • [Utility]
    • [Administrator]
      • [Security]
        • [Security Details]
          • [Print Data Capture]

When allowing the user to capture print data received on this machine, set this option to ON (default: ON).

The captured data is used in order that the service engineer analyzes printer failures. For details, contact your service representative.

To configure settings for remotely operating the screen of this machine via a Web browser ([Remote Panel Server Settings])

To display:
  • [Utility]
    • [Administrator]
      • [Network]
        • [Remote Panel Settings]
          • [Remote Panel Server Settings]

Configure settings to operate the screen of this machine using the Web browser on a different computer.

Setting

Description

[Server Setting]

When operating the screen of this machine using the Web browser on a different computer, set this option to ON (default: OFF).

[Port No.(SSL)]

If necessary, change the port number (default: [50443]).

[HTTP Version Setting]

Select the version of the protocol for HTTP communication (default: [HTTP/1.1]).

  • [HTTP/1.1]: Uses HTTP/1.1 only.

  • [HTTP/2, HTTP/1.1]: Uses HTTP/2 when connected to HTTP/2. In other cases, HTTP/1.1 is used.

[Password Authentication]

When prompting the user to enter the password for connecting to this machine, set this option to ON (default: OFF).

  • [Password is changed.]: Enter the required password (using up to 64 characters).

[IP Filtering (Permit Access)]

When restricting computers to which you want to allow access to this machine using IP addresses, set this option to ON (default: OFF). Also, enter the range of IP addresses allowed to access.

To configure settings for remotely operate the screen of this machine using the dedicated software ([Remote Panel Client Settings])

To display:
  • [Utility]
    • [Administrator]
      • [Network]
        • [Remote Panel Settings]
          • [Remote Panel Client Settings]

Configure settings to operate the screen of this machine using the dedicated software on a different computer.

Setting

Description

[Client Setting]

When operating the screen of this machine using the dedicated software on a different computer, set this option to ON (default: OFF).

[Server Address]

Enter the address of the server where the dedicated software was installed. Use one of the following formats.

  • Example to enter the host name: "host.example.com"

  • Example to enter the IP address (IPv4): "192.168.1.1"

  • Example to enter the IP address (IPv6): "fe80::220:6bff:fe10:2f16"

[Port No.]

If necessary, change the port number of the server where the dedicated software was installed (default: [443]).

[HTTP Version Setting]

Select the version of the protocol for HTTP communication (default: [HTTP/1.1]).

  • [HTTP/1.1]: Uses HTTP/1.1 only.

  • [HTTP/2, HTTP/1.1]: Uses HTTP/2 when connected to HTTP/2. In other cases, HTTP/1.1 is used.

[Connection Timeout]

If necessary, change the timeout time of communication with the server where the dedicated software was installed (default: [60] sec.).

[Certificate Verification Level Settings]

To validate the certificate during SSL communication, select items to be verified.

  • [Expiration Date]: Confirm whether the certificate is within the validity period (default: ON).

  • [CN]: Confirm whether CN (Common Name) of the certificate matches the server address (default: OFF).

  • [Key Usage]: Confirm whether the certificate is used according to the intended purpose approved by the certificate issuer (default: OFF).

  • [Chain]: Confirm whether there is a problem in the certificate chain (certificate path) (default: OFF). The chain is validated by referencing the external certificates managed on this machine.

  • [Expiration Date Confirmation]: Confirm whether the certificate has expired (default: OFF). The expiration date confirmation is performed in the order of OCSP (Online Certificate Status Protocol) service, and CRL (Certificate Revocation List).

[Synchronize WebDAV Client Setting]

When a proxy server is installed in your environment, register the proxy server.

  • [Synchronize]: Use a proxy server registered in [WebDAV Client Settings].

  • [Proxy Settings]: Register a required proxy server separately from the proxy server registered in [WebDAV Client Settings].
    Enter the proxy server address, port number, and the user name and password required to log in to the proxy server.

[Launch Remote Panel from vCare]

When allowing the user to launch the remote panel from the remote diagnosis system, set this option to ON (default: OFF).

To start the remote operation of the screen of this machine ([Remote Panel Operation])

To display:
  • [Utility]
    • [Remote Panel Operation]

Starts remote operation of the control panel of this machine.

  • This setting is displayed when [Remote Panel Client Settings] (Here) is enabled.