Status | Points to Check | Solution | Reference |
---|---|---|---|
The system does not start, even after the Sub power switch has been switched ON | Is the Power plug securely connected to the outlet? | Make sure that the Power plug is properly connected to the outlet | - |
Is the Main power switch switched ON? | Keep the Main power switch ON | ||
Is Power Save LED lit up? |
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Is the User Authentication screen or Account Track screen displayed? | Enter the required User Authentication or Account Track information | ||
Printing does not start | Are all the doors on the system properly closed? | Make sure all the doors on the system are properly closed | - |
Is suitable paper for the original document loaded into the feed tray? | Load appropriate paper into the feed tray | ||
Is the entered number of copies set to "0"? | Set the correct number of copies to be printed | - | |
Are any of Finisher front door, Folding unit front door, Large capacity stacker door open? | Make sure all of Finisher front door, Folding unit front door, and Large capacity stacker door are properly closed | - | |
Still cannot print after clearing a paper jam | Are there other paper jams elsewhere? | Check the display on the [MACHINE] screen, and remove any jammed paper elsewhere in the system | |
Is the door you used to clear the paper jam closed properly? | Make sure all the doors are properly closed | - | |
Paper jams occur when using thin paper | Is the paper weight supported? Reference The paper feed performance may differ depending on the paper type, even if using paper with the correct weight. | If situation still does not improve after checking the weight, contact your service representative | |
Does not become [2->1] or [2->2] | Is the ADF open? | Make sure the ADF is properly closed | - |
The system does not print, even after entering the password on a system with User Authentication or Account Track set | Is [Reached user limit] displayed? | Check with the system administrator | - |
I have forgotten the password for locking the HDD, and cannot use the HDD function | Have you checked with the system administrator? | If you still cannot find the password even after checking with system administrator, contact your service representative | - |
Cannot perform [Output Background Sheet] with [Scan Meas.] | Have you selected either A3 or 11 e 17 for the paper size? | Select a feed tray containing either A3 or 11 e 17 paper |
Status | Points to Check | Solution | Reference |
---|---|---|---|
ADF unavailable, even after pressing Reset | Is the ADF lifting up? | Push the ADF down securely | - |
The original cannot be sent | Is the ADF lifting up? | Push the ADF down securely | - |
Are you using an original other than the one specified? | Change to an original that matches the specifications | ||
Has the original been loaded correctly? | Correctly load the original |
Status | Points to Check | Solution | Reference |
---|---|---|---|
Does not operate | Are there any paper jams internally? | If there are any scraps, remove them | |
Is the Finisher front door fully closed? | Make sure the Finisher front door is securely closed | - | |
Internal paper jams occur frequently | Is there a gap between the paper and the Side guides of the feed tray loaded with that paper? | Place the Side guides firmly up against the paper so that there is no gap |
Status | Points to Check | Solution | Reference |
---|---|---|---|
Cannot pull out the tray | Is the system powered on? | Set the Main power switch and Sub power switch to ON |
Status | Points to Check | Solution | Reference |
---|---|---|---|
I have connected the USB cable of the Authentication Unit AU-201S to the system's USB port, but the Status LED does not light up in bright green | Is the system's USB port malfunctioning? | 1. Set the system's Main power switch to OFF, and remove USB cable of the Authentication Unit AU-201S from the system's USB port 2. Reconnect, wait a minimum of 10 seconds, and set the system's Main power switch to ON | - |
The IC card does not authenticate | Is Authentication Unit AU-201S connected to the system's USB port? | Make sure that USB cable of the Authentication Unit AU-201S is firmly connected to the system's USB port | |
Are the settings configured to use the system's USB port? | Check with the system administrator | - |