Description of problem | Remedy |
---|---|
A message is displayed stating that the paper type cannot be detected automatically. | Open and close the Right Door, or turn the Main Power Switch off and on. If the message remains displayed, contact your service representative. |
Cannot correctly detect envelopes. | Check the condition of the envelope you are using to determine whether the inside is stuck due to static electricity. To carry out an adjustment, use [Utility] - [Expert Adjustment] - [Auto Paper Detection Setting] - [Envelope Identific. Adj.]. After [Envelope Identific. Adj.] was completed, make sure that thick paper can be correctly detected. |
Cannot correctly detect plain paper. | If plain paper cannot be correctly detected, use [Utility] - [Expert Adjustment] - [Auto Paper Detection Setting] - [Weight Class Threshold Adjustment] to make adjustments. If an adjustment failure recurs, contact your service representative. |
Cannot correctly detect recycled paper. | If recycled paper cannot be correctly detected, use [Utility] - [Expert Adjustment] - [Auto Paper Detection Setting] - [Recycled Paper Identif. Adj.] to make adjustments. If an adjustment failure recurs, contact your service representative. |
Paper other than envelope was detected as envelope. | Does a multi-sheet feeding occurs? Securely flip through the paper, and load it again. |
Cannot correctly detect special paper, colored paper, glossy paper, matte paper, label paper, index paper, or postcard. | Select the paper type in [Paper]. For details, refer to Changing the paper type. |
The paper type is displayed as plain paper when recycled paper is loaded. | If plain paper or recycled paper is not correctly displayed, contact your service representative. |
Cannot correctly detect pre-print paper (paper on which the company name or logo is printed). | Select [Single Side Only] in [Paper]. For details, refer to Changing the paper type. |
has been displayed. | If a warning code is detected, printing fails when [Paper type auto detection settings] is set to ON. To start printing, set [Paper type auto detection settings] to OFF. For details on how to set [Paper type auto detection settings] to ON for use, contact your service representative. |