Cannot receive faxes.

Is the power turned on?

Check the Main Power Switch of this machine.

If a hub is used, also check the hub power.

Has the machine been placed in the ErP Auto Power Off mode?

If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.

Is [Receive Mode] set to Manual RX?

Select [Utility] - [Administrator] - [Fax Settings] - [Line Parameter Setting], and change [Receive Mode] to [Auto RX].

Is the modular cable connected correctly?

Is the modular cable connected?

Check the modular cable connection and, if unplugged, plug it in securely.

Is [Closed Network RX] enabled?

If [Closed Network RX] is enabled in [Utility] - [Administrator] - [Fax Settings] - [Function Setting] - [Closed Network RX], the machine accepts faxes sent from specific recipients. For details, contact your administrator.

Cannot receive a fax when the Confidential or Relay User Box is set.

Has a wrong SUB address been sent in F-code from the sender side?

If a wrong SUB address is received, a communication error may occur, causing failed reception. Check the sender side to see if the SUB address is set.

No printout produced.

Is PC-Fax RX enabled?

Confirm the destination User Box specified in [Utility] - [Administrator] - [Fax Settings] - [Function Setting] - [RX Data Operation Settings].

Is TSI Distribution enabled?

Confirm the distribution destination specified in [Utility] - [Administrator] - [Fax Settings] - [Function Setting] - [RX Data Operation Settings].

Is Memory RX enabled?

If Memory RX is enabled, print the fax from the [Memory RX] User Box.

If you are using the basic style, refer to Printing a Fax in a User Box for details.

If you are using the classic style, refer to Printing a Fax in a User Box for details.

Is Forward TX set?

Select [Utility] - [Administrator] - [Fax Settings] - [Function Setting] - [RX Data Operation Settings], and cancel the Forward TX setting.

Is paper in the machine?

Replenish paper.

Is paper jammed in the machine?

Clear the jammed paper.

Is the machine out of toner?

No fax can be received if the toner is exhausted. Replace the Toner Cartridge.

For details on how to replace a Toner Cartridge, refer to Replacing a Toner Cartridge.