Settings Do Not Function
Settings of a Printer Driver Have No Effect
Problem | Possible Cause | Remedy | Reference |
|---|---|---|---|
Cannot print data as configured. | The selected functions can be combined in the printer driver, but may not be combined in this machine. | Check the setting of each item of the printer driver. | |
The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing. | Configure settings in the application correctly. | ||
Cannot specify the staple function. | An optional finisher is required for stapling. | Install the required options and enable them on the printer driver. | PS Plug-in driver: [Configure] Screen PPD driver: [Device Settings] Screen |
Cannot staple. | When printing a large number of pages, stapling cannot be performed. The number of sheets that can be stapled depends on the finisher. | Change the number of pages to be printed. | Staple quantity: Paper Capacity Available for Use |
Cannot specify the punch function. | A necessary option (such as the Folding Unit FD-503 or Punch Kit) may not be installed. | Install the required options and enable them on the printer driver. | PS Plug-in driver: [Configure] Screen PPD driver: [Device Settings] Screen |
A setting item that cannot specify punch (such as booklet) may be set. | Check the setting of each item of the printer driver. | ||
Cannot punch. | Printed pages may be fed out without being punched if the paper is loaded into the paper tray with an incorrect orientation. | Check the orientation setting. | You can select Paper Tray on the MACHINE screen to make a check. |
Combination fails; pages are not combined, but are printed separately. | Originals having different orientations are combined. | Align the orientations of the original. | |
Paper is not fed from the specified paper tray. | Paper will not be fed from the specified paper tray if that paper tray is loaded with paper of a different size or orientation. | Check the paper tray again, and load an appropriate size of paper in the correct direction. | You can select Paper Tray on the MACHINE screen to make a check. |
A message saying Printer is not connected or Print Error appears on the computer screen. | Another printer driver may be specified. | Check the specified printer name. | |
The network or USB cable may be disconnected. | Check that the cable is correctly connected. | ||
An error may have occurred on this machine. | Check error information on the control panel of this machine, or check that this machine is turned ON. | ||
A postscript error message is displayed on the computer screen. | Memory of the computer may be insufficient. | Perform a test printing to check whether printing is possible. | PS Plug-in driver: [Workflow] Screen PPD driver: [Advanced Options] Window |
There may be an error in the application software settings. | Refer to the application software manual to check the settings. | ||
The file printing settings may be incorrect. | Change the settings and try to print again. | ||
Print processing on the computer finished, but printing does not start. | Another printer driver may be specified. | Check the specified printer name. | |
The network or USB cable may be disconnected. | Check that the cable is correctly connected. | ||
An error (service call) may have occurred on this machine. | Take the appropriate action following the messages displayed on the control panel of this machine. | ||
Unprocessed jobs may remain on this machine and be waiting to be processed. | Select Job Confirm on the control panel of this machine, and check the job order. | ||
Hold may be specified as the Output Method during printing. | Check from the control panel of this machine whether the job is on hold in the Hold Job in the JOB LIST tab. | ||
Secure Print Only may be specified on the machine. | Use Secure Print when executing the print job. | ||
When the account track is enabled, you may have entered an unregistered account track code or password. | Enter the correct account track code and password. | ||
When the user authentication is enabled, you may have entered an unregistered user name or password. | Enter the correct user name or password. | ||
Memory of the computer may be insufficient. | Perform a test printing to check whether printing is possible. | PS Plug-in driver: [Workflow] Screen PPD driver: [Advanced Options] Window | |
Network connection with the image controller may not be established (When connecting via the network). | Contact your network administrator. | ||
This machine may be in the enhanced security mode. | Configure authentication settings in the enhanced security mode. For details, contact your machine administrator. | ||
Secure print is not available. | The password specified for the printer driver may differ from that specified for this machine. | Specify the same encryption passphrase for the machine and the printer driver. | |
Printing in the user authentication or account track mode is not available. | The user name, account name or password may be incorrect. | Check the user name, the account name, or the password again, and enter the correct one. | |
User authentication or account track may be disabled on the printer driver. | Enable user authentication or account track on the printer driver. | ||
Different encryption passphrases may be specified for the printer driver and the machine. | Specify the same encryption passphrase for the machine and the printer driver. | ||
The entered user name or account name may not be authorized. | Check with the administrator whether the user name or account name concerned is authorized for printing. | ||
Printing is not available when you have selected Public User in user authentication. | Printing by public users may be prohibited on the machine. | Check with the administrator whether printing by public users is permitted. | |
When sending a direct printing job which requires paper larger than the maximum paper size supported by the machine, an error page is printed. | The job may be recognized as an unsupported job. | You need to set the Software Switch No. 51 in Administrator Setting to On before resending a direct printing job. |
Color Centro Does Not Start
Problem | Possible Cause | Remedy | Reference |
|---|---|---|---|
Color Centro does not start at all. | Your computer may not have .NET Framework 3.5 installed. | Install .NET Framework 3.5. | |
Windows Security Alert screen appears. | The communication may be blocked by the firewall. | Allow the communication by Java applications on your network. | |
Color Centro cannot be connected to the machine. | The network cable may be disconnected from the machine. | Check that the cable is correctly connected. | |
A failure may have occurred on the machine. | Take the appropriate action following the messages displayed on the control panel of this machine. | ||
IP address or the port number may be wrong. | Check the network settings. |
Job Centro Does Not Start
Problem | Possible Cause | Remedy | Reference |
|---|---|---|---|
Windows Security Alert is displayed. | It may be blocked by the firewall. | Allow the communication by Java application on your network. | |
Cannot connect to the network. | The network cable may be disconnected. | Check that the cable is correctly connected. | |
A failure may have occurred on this machine. | Take the appropriate action following the messages displayed on the control panel of this machine. | ||
Cannot connect to this machine. | IP address and the port number may be wrong. | Check the network settings. | |
A failure may have occurred on this machine. | Take the appropriate action following the messages displayed on the control panel of this machine. | ||
The OpenAPI application may be in use. | You cannot use Job Centro, during intermediate authentication or external authentication including the OpenAPI application. | ||
User authentication failed. | When the user authentication is enabled, you may have entered an unregistered user name or password. | Enter the correct user name or password. | |
Cannot select Public User in user authentication. | Printing by public users may be prohibited on the main body. | Check with the administrator whether printing by public users is permitted. | |
Account track failed. | When the account track is enabled, you may have entered an unregistered account track code or password. | Enter the correct account track code and password. |
Color Conversion Does Not Function
Problem | Possible Cause | Remedy | Reference |
|---|---|---|---|
Cannot print data with the specified color conversion. | Application software with a color management function may be converting the colors. | Enable color management by a printer on the application software, and then print the data. |