Problem Occurs in Machine

The machine does not operate even if the sub power switch is turned ON.

Is the power plug firmly inserted in wall socket?

Firmly insert the power plug in wall socket.

Is the main power switch turned ON?

Keep the main power switch turned ON usually.

Turning On/Off the Power

Is the Power Save LED ON?

The machine cannot be turned on due to the Weekly Timer. Use the machine at other times, or contact your administrator.

Limiting Machine Usage

Is the screen for user/account authentication displayed?

Enter the necessary information for user/account authentication.

Authenticating with Password

Printing does not start.

Is each door of the machine closed securely?

Securely close each door of the machine.

Is there appropriate paper size in a tray?

Load the paper size selected for the original.

Loading Paper

Is the print quantity set to 0?

Enter an appropriate number for print quantity.

Is the finisher/folding unit/large capacity stacker door open?

Securely close the finisher door, folding unit door, and large capacity stacker door.

Printing does not resume after mishandled paper is removed.

Is any mishandled paper left?

Check copier diagram on the screen for additional indications of mishandled paper.

[Paper JAM]

Is the door opened to remove mishandled paper closed securely?

Securely close each door of the machine.

Paper jam occurs during printing on thin paper.

Is the paper weight appropriate?

This machine supports paper with a weight of 52g/m² / 14 lb Bond or more.
Even with the same paper weight, the feeding performance may vary depending on the type of thin paper.
For details, contact your service representative.

Machine Specifications

2->1 or 2->2 mode cannot be selected.

Is ADF open?

Fully close ADF.

Using user/account authentication, prints cannot be made after password is entered.

Is the message limit reached displayed?

Contact your administrator.

I forgot the HDD lock password and cannot use the HDD functions.

Did you check with the machine administrator?

If you do not know the password even after checking with the machine administrator, contact your service representative.

Cannot output the background sheet for measurement in Scan Measurement.

Is the paper size set to A3 or larger or 11 17 or larger?

Select a tray loaded with A3 or larger, or 11 17 or larger paper.

[Scan Meas.] Adjustment

ADF cannot be used after Reset is pressed.

Is ADF slightly open?

Fully close ADF.

Original paper cannot be fed.

Is ADF slightly open?

Fully close ADF.

Does the original type conform to the specifications?

Change the original paper to any of the recommended size and weight.

Dual Scan Document Feeder (ADF) (Mounted in Paper Feed Unit PF-711 as standard.)

Are originals correctly loaded?

Position originals properly in ADF.

Positioning the Original in ADF

Does not operate.

Is any mishandled paper left inside Finisher?

Check for paper misfeed and remove it, as required.

[Paper JAM]

Is finisher front door slightly open?

Securely close the finisher front door.

Paper misfeed frequently occurs inside.

Are the side guides of the selected tray aligned to paper?

Make sure the side guides are securely aligned to paper in the tray to be used.

Loading Paper

Cannot pull out the tray.

Is the main body turned on?

Turn ON the main power switch and sub power switch.

Turning On/Off the Power

The status indicator LED does not light in green even after the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S is connected to the USB port of the main body.

A possible cause can be malfunction of the USB port of the main body.

Turn OFF the main power switch of the main body, then disconnect the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S from the USB port of the main body. Reconnect it, then wait 10 seconds or longer before turning the main power switch ON again.

IC cards cannot be authenticated.

Is Authentication Unit (IC Card Authentication Type) AU-201S connected to the USB port of the main body?

Securely connect the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S to the USB port of the main body.

Is the machine set to use the USB port?

Contact your administrator.