If an error message is displayed when you attempt to access the scanner, perform the following checks.
Contact your network administrator about the network setting.
Check whether the IP address of the scanner is correctly set.
If the IP address is not correct, enter the correct one.
If the IP address is correct, go on to step 2.
Check the connection by performing a [ping] test for the IP address of the scanner by using the DOS prompt of your computer.
Example : C:\>ping 192.168.0.1
To confirm the IP address of the machine, contact your network administrator.
If timeout occurs, the connection is not confirmed.
Check whether the main power of the machine is switched on, and also check whether the network cable is properly connected.
If timeout does not occur, the connection is confirmed.
Go on to step 3.
Check whether the IP router is correctly set.
If the IP router is not correctly set, set it correctly.
If the IP router is correctly set, go on to step 4.
Trace the routing to the scanner, and then check whether there are any error conditions within the network.
If any error is found, solve them.
If no error is found and yet the connection to the scanner cannot be established, contact your service representative.
If the Enhanced Security mode is ON, a job cannot be acquired by using an HDD TWAIN driver. For details, contact your administrator.