A message saying "Printer is not connected" or "Print Error" appears on the computer screen.

Is the power turned on?

Check the Main Power Switch of this machine.

If a hub is used, also check the hub power.

Has the machine been placed in the ErP Auto Power Off mode?

If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.

For the ErP Auto Power Off mode, refer to Switching to Power Save Mode Using the Power Key.

Is another printer specified?

Check the specified printer name.

Is the network or USB cable disconnected?

Make sure that the cables are correctly connected.

If a hub is used, also check the connection with the hub.

Has an error occurred on the machine?

Check the screen of this machine.

Is there sufficient available computer memory?

Perform a test printing to check whether printing is possible.

If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage.

If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver.

For the test printing procedure, refer to Performing a test print.

A postscript error appears on the computer screen.

Is there sufficient available computer memory?

Perform a test printing to check whether printing is possible.

If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage.

If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver.

For the test printing procedure, refer to Performing a test print.

There may be an error in the application software settings.

Refer to the user's manual of the application software to check the settings.

Are the file printing settings correct?

Change the settings and try to print again.

Print processing on the computer has finished, but printing does not start.

Is another printer specified?

Check the specified printer name.

Has an error occurred on the machine?

Check the screen of this machine.

Are unprocessed jobs queued on the machine?

Tap [Job List] to check the job sequence.

When [Job Priority Operation Settings] is enabled in the Administrator Settings of this machine, only the jobs that are not experiencing problems are processed.

Is the machine in enhanced security mode?

Select [Utility] - [Administrator] - [Security] - [Enhanced Security Mode], and configure authentication settings in enhanced security mode.

Printing does not start when connected via a network.

Is the network established with the printer controller?

Check with the network administrator.

Printing order is disturbed - a job sent later is printed before the preceding jobs.

Has an error occurred in this machine, for example, the paper has run out?

When [Job Priority Operation Settings] is enabled in the Administrator Settings of the printer, only the jobs that are not experiencing problems are processed and those with any problem are held in queue.

Printing in user authentication or account track mode is not available.

Are the user name or account name, and password correct?

Enter the correct user name, account name and password.

Is the user authentication or account track enabled in the printer driver?

Enable user authentication or account track on the printer driver.

For the procedure for enabling user authentication and account track in the printer driver, refer to Enabling user authentication or account track on the printer driver.

Does the encryption passphrase match between the printer driver and the machine?

Specify the same encryption passphrase for this machine and the printer driver.

For the encryption passphrase setting procedure for the printer driver, refer to Setting the encryption passphrase for the printer driver.

Is the entered user name or account name authorized?

Check that printing of the current user name/account name is permitted.

For information on how to check the permitted functions, refer to Restricting Available Functions.

Is the setting different between this machine and the driver?

Check the following points with the administrator of this machine.

• The number of printable sheets does not exceed the specified maximum value.

• For user authentication, the authentication status setting is consistent between this machine and the driver.

Printing is not available when you have selected [Public User] in user authentication.

Is printing by public users permitted on the machine?

Check whether printing by public users is permitted. If not, grant printing permission to public users.

For the procedure for permitting printing by public users, refer to Managing a Use by a Public User.

Selection of items failed in the printer driver.

Selection may not be enabled for certain combinations of functions.

Grayed out items cannot be configured.

A "conflict" message saying "unable to configure" or "function will be canceled" appears.

Have you set up functions that cannot be used in combination?

Check what functions are enabled and redo the selection of functions.

Cannot print according to the settings you have configured.

The settings may not be configured correctly.

Check the setting of each item of the printer driver.

Even though a combination of functions may be enabled in the printer driver, that combination may not be available on this machine.

The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing.

Correct the settings in the application.

The watermark cannot be printed.

Is the watermark set correctly?

Check the watermark settings.

For information on how to configure the watermark settings, refer to Adding a watermark ([Watermark]).

Is the watermark density set too low?

Check the watermark density setting.

For information on how to configure the watermark settings, refer to Adding a watermark ([Watermark]).

Some graphic applications do not print watermarks.

When using such a program, the watermark cannot be printed.

The overlay is not printed properly.

Is there sufficient available computer memory?

Simplify the overlay to reduce the data volume.

Images are not printed properly.

Is there sufficient available computer memory?

Simplify the images to reduce the data size.

Paper is not fed from the specified paper tray.

Does the specified paper tray contain paper of the right size/orientation?

Load paper of the appropriate size and orientation into the paper tray.

The single sign-on setting can not be made during printing.

Can the main unit IP address be confirmed from the host name?

Also, can the host name be confirmed from the main unit IP address?

Add A record to the forward lookup zone of the DNS of Active Directory.

Also, add PTR record to the reverse lookup zone.