Network Fax Error Code List
About network fax error codes
This section describes the error details and the corrective action when a network fax sending/receiving error (Nxx) occurs.
For a network fax sending/receiving error, check the error message or the error code displayed on the [Job Details] screen, and then respond according to the error content and corrective action in the error code list below.
For details on how to confirm the error code, refer to When an Error Message Appears.
Transmission system error code
If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.
Code | Type | Description | Redial ON or OFF | Corrective Actions |
|---|---|---|---|---|
N00 | Connection error | Address error | OFF |
|
N01 | Recipient busy | Recipient busy | ON |
|
N03 | Server | Global error | OFF |
|
N04 | LAN connection | Connection timeout | OFF |
|
N06 | Protocol | Status code error | OFF |
|
N10 | Connection error | Server connection error | OFF |
|
N11 | Connection error | Connection refused | OFF | Reception refused. Check the state of the recipient. |
N12 | Connection error | Line disconnected | ON | Verify that the cables and cords are securely connected and that there is no network failure. |
N13 | Connection error | No network response | OFF |
|
N14 | Connection error | Mail distribution error | OFF | Check the recipient's state and then resend the fax. |
N15 | Recipient resetting | Recipient connection reset | ON | Check the recipient's state and then resend the fax. |
N16 | Recipient busy | Recipient busy | ON | Check the recipient's state and then resend the fax. |
N17 | LAN connection | Connection timeout | OFF | Check the recipient's state and then resend the fax. |
N18 | Network error | Network error | OFF |
|
N20 | Memory error | Memory error | OFF | Memory is full.
|
N21 | Storage error | Storage error | OFF | The storage is full.
|
N22 | Conversion error | Conversion error | OFF | Turn the Main Power Switch off and back on and then resend the fax. For details on how to turn the Main Power Switch off or on, refer to Turning the Power On/Off. |
N25 | Memory overflow | Memory full | OFF | Memory is full.
|
N30 | Sequence error | A request for send initiation has come from an upper node while the machine is disconnected from the LAN. | OFF |
|
N31 | Sequence error | A request for send initiation has come from an upper node before SDK initialization is completed. | OFF | Retry sending after a while. |
Reception system error code
If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.
Code | Type | Description | Corrective Actions |
|---|---|---|---|
N50 | SMTP reception | SMTP reception error | If SMTP reception does not start 60 minutes later after an incoming call was connected, this error occurs. Ask the sender to resend the fax. |
N51 | Decoding | Original too long error | Ask the sender to shorten the length of original to be sent before resending the fax. |
N52 | Decoding | Received page too long error | Ask the sender to reduce the number of pages to be sent before resending the fax. |
N53 | Decoding | File error | Ask the sender to resend the fax in a correct format shown below. Internet fax: TIFF IP address fax: PDF or TIFF |
N54 | Decoding | Decode error | Fax received contains data in an invalid format. Ask the sender to resend the fax in a correct format. |
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