Problems of Print Quality
Description of problem | Cause | Remedy |
|---|---|---|
No data is printed. | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The Imaging Unit is damaged. | Contact your service representative. | |
Paper is damp. | Adjust the humidity of the paper storage place. Remove the damp paper, then replace it with new dry paper. | |
The paper setting of the printer driver does not match the paper that is actually loaded on this machine. | Load the correct paper in this machine. | |
The power supply does not match the specification of this machine. | Use the power supply that matches the specification. | |
Multiple sheets are fed out simultaneously. | Remove paper from the paper tray, then check it for static electricity. Flip through the paper, then return it into the paper tray. | |
Paper is not correctly loaded into the paper tray. | Remove paper, align its edges, return it into the paper tray, then adjust the paper guide. | |
Paper is printed in jet black.  | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The Imaging Unit is damaged. | Contact your service representative. | |
A print is faint. | The Print Head Glass is dirty. | Clean the Print Head Glass. |
Paper is damp. | Remove the damp paper, then replace it with new dry paper. | |
Toner is running out in the Toner Cartridge. | Replace the Toner Cartridge. | |
The Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. | |
The Imaging Unit is damaged. | Contact your service representative. | |
The correct paper type is not specified. | When printing on thick paper, envelope, label sheet, postcard, glossy paper, single side only paper, special paper, or letterhead, specify the paper type using the printer driver. | |
A print is dark. | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The Imaging Unit is damaged. | Contact your service representative. | |
The density is set too high. | Set the density low. | |
The image is obscured. The background is dirty.  | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The Imaging Unit is damaged. | Contact your service representative. | |
The density is uneven. | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The level of toner in the Toner Cartridge is low or it is damaged. | Replace the Toner Cartridge. | |
This machine has not been placed on a level location. | Place this machine on the surface that is plane, rigid, stable, and level (inclination of ^1 degree or less). | |
Lines occur on an image.  | A Toner Cartridge is damaged. | Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. |
The Imaging Unit is damaged. | Contact your service representative. |
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