Cannot Perform Network Fax/Network Scan
Description of problem | Check points | Remedy |
|---|---|---|
Cannot send data. | Is the volume per E-mail to be sent exceeding the maximum receiving capacity of the SMTP server? | If the volume of one E-mail message exceeds the maximum capacity of the SMTP server for reception, an error occurs which will prevent transmission. |
Was the transmission procedure carried out correctly? | Check the transmission procedure and then resend the fax. | |
Are the network settings and connection correct? | Check the network settings and connection. For information on how to configure the network settings, refer to [Network Settings] . | |
Is the correct E-mail address set for this machine? | Check the E-mail address of the machine and configure it. For information on how to configure the E-mail address setting, refer to [Input Machine Address] . | |
Are cables connected correctly? | Make sure that the cables such as network and modular cables are correctly connected. | |
Are the fax number and address you entered for the destination correct? Were the address book destination and program destination registered correctly? | If you are using a destination in the Address Book or Program, the fax number registered may be incorrect. Print the list of address book destinations to check that the numbers are registered correctly. For the procedure for printing the list of destinations, refer to [Printing a Destination List] . | |
Is there a problem with the receiving machine? | Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient or otherwise to determine whether there is a problem. | |
Cannot receive faxes. | Is the power turned on? | Check the Main Power Switch of this machine. If a hub is used, also check the hub power. |
Has the machine been placed in the ErP Auto Power Off mode? | If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. For the ErP Auto Power Off mode, refer to [When using the Power key as a Sub Power Off key] . | |
Are cables connected correctly? | Make sure that the cables such as network and modular cables are correctly connected. | |
Is the memory full or does the hard disk lack sufficient available space? | Check the remaining amount of memory or hard disk space. If there is insufficient memory or hard disk space, the machine will fail to receive faxes or, if it receives faxes, will fail to print them. | |
Scanned data cannot be sent (by SMB transmission) to a specified computer. | Is the folder correctly specified? | A path for a destination folder containing "/ (slash)" is not valid. Use "\" to specify the path for the destination folder. |
Have you specified a folder name using more than 13 characters? | When sending data to a folder on a PC running Mac OS X, specify a folder name using up to 12 characters. | |
When sending scanned data (by SMB transmission) to a specified computer, operations take place slowly. | Is [LLMNR Setting] enabled? | Disable [LLMNR Setting]. For information on [LLMNR Setting], refer to [Resolving the name using LLMNR] . |
When sending scanned data (by SMB transmission) to a specified computer, a "Server connection error" occurs. | Is the network cable connected? | Make sure that the network cable is correctly connected. |
Do packets from this machine reach the destination? | Check that packets from this machine reach the destination. If not, take/check the action indicated below:
| |
When sending scanned data (by SMB transmission) to a specified computer, a "login error" occurs. | Is the [File Path] set correctly for the destination? | Check that the [File Path] of the destination is correctly registered. |
Are you operating as a domain user? | If you are operating as a domain user, create a domain user name that is different from the local user name. If your domain user name is the same as the local user name, use the same password for both. | |
No printout produced. | Is Memory RX enabled? | If Memory RX is enabled, print the fax from the [Memory RX] User Box. For details on Memory RX, refer to [Print Fax in a User Box] . |
Is paper in the machine? | If the paper supply icon is blinking in the screen, it indicates that the paper in the paper tray has been used up and that the received original data are stored in the memory. Add paper. | |
Is paper jammed in the machine? | When a paper jam is occurring, received original data stay in the memory. Clear the jammed paper. For information on handling of a paper jam, refer to [When a Paper/Staple Jam Is Occurring] . | |
Is the machine out of toner? | No fax can be received if the toner is exhausted. Replace the Toner Cartridge. For details on how to replace a Toner Cartridge, refer to [Replacing a Toner Cartridge] . |
Replace the network cable with a new one.