Solving Other Trouble
Problem | Possible Cause | Remedy |
|---|---|---|
A message saying "Printer is not connected" or "Print Error" appears on the computer screen. | Other printer driver may be specified. | Check the specified printer name. |
A cable may be disconnected. | Check that the cable is correctly connected. | |
An error may have occurred on this machine. | Check error information on the control panel of this machine, or check that this machine is turned ON. | |
A postscript error message is displayed on the computer screen. | Memory of the computer may be insufficient. | Perform a test printing to check whether printing is possible. |
There may be an error in the application software settings. | Refer to the user's guide of the application software to check the settings. | |
The file printing settings may be incorrect. | Change the settings and try to print again. | |
Print processing on the computer finished, but printing does not start. | Other printer driver may be specified. | Check the specified printer name. |
A cable may be disconnected. | Check that the cable is correctly connected. | |
An error (service call) may have occurred on this machine. | Check the control panel of this machine. Contact your service representative, if necessary. | |
Unprocessed jobs may remain on this machine and be waiting to be processed. | Check the processing order for the job using Job List on the control panel of this machine. | |
[Save] may be specified as the [Print Mode] during printing. | Check from the control panel of this machine whether the job is on hold in the [Hold Job] in the [JOB LIST] tab. | |
Memory of the computer may be insufficient. | Perform a test printing to check whether printing is possible. | |
Network connection with the image controller is not established. (When connecting via the network.) | Contact your network administrator. |