Cannot Receive Faxes

Description of problem

Check points

Remedy

Cannot receive faxes.

Is the power turned on?

Check the Main Power Switch of this machine.

If a hub is used, also check the hub power.

Has the machine been placed in the ErP Auto Power Off mode?

If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.

For the ErP Auto Power Off mode, refer to [When using the Power key as a Sub Power Off key] .

Is the Receive Mode set to Manual RX?

When [Receive Mode] is set to [Manual RX], receive faxes manually.

Is the modular cable connected correctly?

Is the modular cable connected?

Check the modular cable connection and, if unplugged, plug it in securely.

Is [Closed Network RX] enabled?

If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator.

Has a wrong SUB been sent in F-code from the sender side?

If a wrong sub-address is received with the Confidential or Relay User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the sub-address is set.

No printout produced.

Is PC-Fax RX enabled?

Check the User Box used by the PC-Fax RX function to save data.

Is TSI Distribution enabled?

Check the User Box used by the TSI Distribution function to save data.

Is Memory RX enabled?

If Memory RX is enabled, print the fax from the [Memory RX] User Box.

For details on Memory RX, refer to [Print Fax in a User Box] .

Is paper in the machine?

If no paper is loaded, the paper supply icon blinks and the machine stores received faxes in the memory. Add paper.

Is paper jammed in the machine?

If a paper jam is occurring, the machine stores received faxes in the memory. Clear the jammed paper.

Is the machine out of toner?

No fax can be received if the toner is exhausted. Replace the Toner Cartridge.

For details on how to replace a Toner Cartridge in the bizhub C658/C558/C458 environment, refer to [bizhub C658/C558/C458] . In the bizhub C368/C308/C258 environment, refer to [bizhub C368/C308/C258] .