G3 Fax Error Code

Transmission system error code

If the machine encounters a problem while sending a G3 fax, an error dialog will appear and error codes will be displayed in Txx format. Take corrective actions by referring to the table below.

Code

Corrective Actions

T00

  • Check to see if the destination is correct.

  • Check the state of the recipient.

T01

Check the line status.

T02

Check the line status.

T03

Check the line status.

T05

Check the state of the recipient.

T06

Check the line status.

T08

Check the line status.

T09

Check the line status.

T11

Check the line status.

T12

Check the line status.

T13

Check the line status.

T18

Check the state of the recipient.

T28

Check the state of the recipient.

T32

Check the line status.

T35

Check the line status.

T36

Check the line status.

T42

Check the line status.

T43

Check the line status.

T48

  • Check to see if the destination is correct.

  • Check that the fax number registered with the recipient is correct.

T51

Check the line status.

T58

The document to be sent by polling is not registered in the sender's machine. Ask the sender to set the document.

T60

Register the document that is sent to the recipient by polling.

T61

Check whether the document to be sent by polling from the bulletin board is registered.

T62

Inform the recipient of the correct bulletin board number.

T73

Check the line status.

T74

Check the line status.

T76

Check the line status.

T80

Check the line status.

T81

Check the line status.

T82

  • Check to see if the destination is correct.

  • Check the state of the recipient.

T83

  • Check to see if the destination is correct.

  • Check the state of the recipient.

T85

Check the line status.

T89

Check the balance in the billing management device.

T95

Check the line status.

T97

Check the state of the fax board. (Contact your service representative. )

T98

Forwarding is not available for that combination. Check the forwarding settings.

T99

Check the destinations registered in the address book.

Reception system error code

If the machine encounters a problem while receiving a G3 fax, an error dialog will appear and error codes will be displayed in Rxx format. Take corrective actions by referring to the table below.

Code

Corrective Actions

R01

Check the line status.

R02

Check the line status.

R03

Check the line status.

R06

Check the line status.

R07

Check the line status.

R08

Check the line status.

R09

Check the line status.

R10

Check the line status.

R11

Check the line status.

R12

Check the line status.

R18

Check your machine. If toner or print paper is empty, supply them. If the memory is full, empty the memory.

R21

Turn the Closed Network RX function off, or inform the recipient of the correct password.

R22

Turn the Closed Network RX function off, or inform the recipient of the correct password.

R24

Check the line status.

R25

Check the line status.

R26

Check the line status.

R27

Check the line status.

R29

Check the line status.

R32

Change the setting for Auto Create User Box, or inform the recipient of the correct Confidential User Box number.

R33

Ask the sender to resend the data.

R37

Check the line status.

R38

Check the line status.

R45

Check the line status.

R49

Check the line status.

R50

Check the line status.

R51

Check the line status.

R60

Check the line status.

R63

Check the line status.

R69

Check the line status.

R70

Turn the Power Switch off and back on.

R72

Ask the sender to shorten the length of original to be sent before resending the fax.

R73

Check the line status.

R76

Check the line status.

R77

Turn the Power Switch off and back on.

R93

  • After checking with the sender, register a Confidential User Box for confidential reception.

  • Check the password for the Confidential User Box.

R94

  • After checking with the recipient, register a Relay User Box for relay distribution.

  • Check the password for the Relay User Box.

R95

Check Forward TX Setting.

R96

Inform the recipient of the correct number for the Confidential User Box.

R97

Check PC-Fax RX Setting.