Cannot Connect to the Scanner

Check whether the IP address of the scanner is correctly set.

• If the IP address is not correct, enter the correct one.

• If the IP address is correct, go on to step 2.

Check the connection by performing a [ping] test for the IP address of the scanner by using the DOS prompt of your computer.

• Example : C:\>ping 192.168.0.1

• To confirm the IP Address of the machine, contact your network administrator.

• If timeout occurs, the connection is not confirmed.
  Check whether the main power of the machine is switched on, and also check whether the network cable is properly connected.

• If timeout does not occur, the connection is confirmed.
  Go on to step 3.

Check whether the IP router is correctly set.

• If the IP router is not correctly set, set it correctly.

• If the IP router is correctly set, go on to Step 4.

Trace the routing to the scanner, and then check whether there are any error conditions within the network.

• If any error is found, solve them.

• If no error is found and yet the connection to the scanner cannot be established, contact your service representative.

• If the Enhanced Security mode is ON, a job cannot be acquired by using an HDD TWAIN driver. For details, contact your administrator.