Cannot Start Job Centro
This section describes how to solve issues and problems that you may encounter while using the printer.
If you cannot start Job Centro, check the following items in order from beginning to end.
Problem | Possible Cause | Remedy |
|---|---|---|
[Windows Security Alert] is displayed. | It may be blocked by the firewall. | Allow the communication by Java application on your network. |
Cannot connect to the network. | The network cable may be disconnected. | Check that the cable is correctly connected. |
An error may have occurred on this machine. | Check the touch panel of the main body. | |
Cannot connect to the image controller. | IP address and the port number may be wrong. | Confirm the IP address and the port number of the JSP settings of the image controller. |
An error may have occurred on the image controller. | Check the touch panel of the main body. | |
User Authentication failed. | When the user authentication is enabled, you may have entered an unregistered user name or password. | Enter the correct user name or password. |
Cannot select [Public User] in user authentication. | Printing by public users may be prohibited on the main body. | Check with the administrator whether printing by public users is permitted. |
Account track failed. | When the account track is enabled, you may have entered an unregistered account track code or password. | Enter the correct account track code and password. |