Cannot Perform Network Fax/Network Scan

Cannot send data.

Is the volume per E-mail to be sent exceeding the maximum receiving capacity of the SMTP server?

If the volume of one E-mail message exceeds the maximum capacity of the SMTP server for reception, an error occurs which will prevent transmission.

Was the transmission procedure carried out correctly?

Check the transmission procedure and then resend the fax.

Are the network settings and connection correct?

Check the network settings and connection.

For information on how to configure network settings, refer to Here.

Is the correct E-mail address set for this machine?

Check the E-mail address of the machine and configure it.

For information on how to configure the E-mail address setting, refer to Here.

Are cables connected correctly?

Make sure that the cables such as network and modular cables are correctly connected.

Are the fax number and address you entered for the destination correct?

Were the address book destination and program destination registered correctly?

If you are using a destination in the Address Book or Program, the fax number registered may be incorrect.

Print the list of address book destinations to check that the numbers are registered correctly. For the procedure for printing the list of destinations, refer to Here.

Is there a problem with the receiving machine?

Is the power of the receiving facsimile turned off, is it out of paper or is there another problem?

Call the recipient or otherwise to determine whether there is a problem.

Cannot receive faxes.

Is the power turned on?

Check the Main Power Switch of this machine.

If a hub is used, also check the hub power.

Has the machine been placed in the ErP Auto Power Off mode?

If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.

For the ErP Auto Power OFF mode, refer to Here.

Are cables connected correctly?

Make sure that the cables such as network and modular cables are correctly connected.

Is the memory full or does the hard disk lack sufficient available space?

Check the remaining amount of memory or hard disk space. If there is insufficient memory or hard disk space, the machine will fail to receive faxes or, if it receives faxes, will fail to print them.

Scanned data cannot be sent (by SMB transmission) to a specified computer.

Is the folder correctly specified?

A path for a destination folder containing "/ (slash)" is not valid. Use "\" to specify the path for the destination folder.

Are you using the correct authentication method?

When sending data to a destination PC running operating software earlier than Mac OS X 10.3x, use the NTLMv1 authentication. To a destination PC running operating system later than Mac OS X 10.4x, send data using the NTLMv2 authentication.

Have you specified a folder name using more than 13 characters?

When sending data to a folder on a PC running Mac OS X, specify a folder name using up to 12 characters.

When sending scanned data (by SMB transmission) to a specified computer, operations take place slowly.

Is [LLMNR Setting] enabled?

Disable [LLMNR Setting]. For information on [LLMNR Setting], refer to Here.

When sending scanned data (by SMB transmission) to a specified computer, a "Server connection error" occurs.

Is the [Host Name] registered in lower-case letters?

Register the [Host Name] using upper case letters.

Is the network cable connected?

Make sure that the network cable is correctly connected.

Do packets from this machine reach the destination?

Check that packets from this machine reach the destination.

If not, take/check the action indicated below:

• Replace the network cable with a new one.

• Check if the wireless settings are correct if wireless connection is used. Or replace it with a wired connection.

• If no packets are sent out from this machine, check the IP settings on this machine.

• Check that the IP address of the destination is correctly registered.

When sending scanned data (by SMB transmission) to a specified computer, a "login error" occurs.

Is the [File Path] set correctly for the destination?

Check that the [File Path] of the destination is correctly registered.

Are you operating as a domain user?

If you are operating as a domain user, create a domain user name that is different from the local user name. If your domain user name is the same as the local user name, use the same password for both.

No printout produced.

Is Memory RX enabled?

If Memory RX is enabled, print the fax from the [Memory RX] User Box.

For details on Memory RX, refer to Here.

Is paper in the machine?

If the paper supply icon is blinking in the screen, it indicates that the paper in the paper tray has been used up and that the received original data are stored in the memory. Add paper.

Is paper jammed in the machine?

When a paper jam is occurring, received original data stay in the memory. Clear the jammed paper.

For information on handling of a paper jam, refer to Here.

Is the machine out of toner?

No fax can be received if the toner is exhausted. Replace the Toner Cartridge.

For details on how to replace a Toner Cartridge in the bizhub C554e/C454e environment, refer to Here. In the bizhub C364e/C284e/C224e environment, refer to Here.