Network Fax Error Code

Transmission system error code

If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Code

Type

Description

Redial ON or OFF

Corrective Actions

N00

Connection error

Address error

OFF

  • Check to see if the destination is correct.

  • Check the recipient's state and then resend the fax.

N01

Recipient busy

Recipient busy

ON

  • Check the state of the recipient.

  • Retry sending after a while.

N03

Server

Global error

OFF

  • Check the recipient's state and then resend the fax.

N04

LAN connection

Connection timeout

OFF

  • Check to see if the destination is correct.

  • Verify that the cables and cords are securely connected and that there is no network failure.

N06

Protocol

Status code error

OFF

  • Check the recipient's state and then resend the fax.

N10

Connection error

Server connection error

OFF

  • Check the state of the recipient.

  • Check the network settings for the machine.

  • Ask the network administrator to ensure that the network is running successfully.

N11

Connection error

Connection refused

OFF

Reception refused. Check the state of the recipient.

N12

Connection error

Line disconnected

ON

Verify that the cables and cords are securely connected and that there is no network failure.

N13

Connection error

No network response

OFF

  • Check the state of the recipient.

  • Check the network settings for the machine.

  • Ask the network administrator to ensure that the network is running successfully.

N14

Connection error

Mail distribution error

OFF

Check the recipient's state and then resend the fax.

N15

Recipient resetting

Recipient connection reset

ON

Check the recipient's state and then resend the fax.

N16

Recipient busy

Recipient busy

ON

Check the recipient's state and then resend the fax.

N17

LAN connection

Connection timeout

OFF

Check the recipient's state and then resend the fax.

N18

Network error

Network error

OFF

  • Check that the network fax settings are correct.

  • Verify that the cables and cords are securely connected and that there is no network failure.

  • Turn the Power Switch off and back on and then resend the fax.

For details on how to turn the Power Switch off or on, refer to [Turning the Power On or Off] .

N20

Memory error

Memory error

OFF

Memory is full.

  • Check that there are no other jobs being processed.

  • Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.

N21

HDD error

HDD error

OFF

The hard disk is full.

  • Delete unnecessary files.

  • Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.

N22

Conversion error

Conversion error

OFF

Turn the Power Switch off and back on and then resend the fax.

For details on how to turn the Power Switch off or on, refer to [Turning the Power On or Off] .

N25

Memory overflow

Memory full

OFF

Memory is full.

  • Check that there are no other jobs being processed.

  • Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.

N30

Sequence error

A request for send initiation has come from an upper node while the machine is disconnected from the LAN.

OFF

  • Delete the send job and turn the Power Switch off and on.

For details on how to turn the Power Switch off or on, refer to [Turning the Power On or Off] .

  • Check that the destination address is correct and that the cable is connected, or that any other network error is not occurring, then retry sending.

N31

Sequence error

A request for send initiation has come from an upper node before SDK initialization is completed.

OFF

Retry sending after a while.

Reception system error code

If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Code

Type

Description

Corrective Actions

N50

SMTP reception

SMTP reception error

If SMTP reception does not start 60 minutes later after an incoming call was connected, this error occurs.

Ask the sender to resend the fax.

N51

Decoding

Original too long error

Ask the sender to shorten the length of original to be sent before resending the fax.

N52

Decoding

Received page too long error

Ask the sender to reduce the number of pages to be sent before resending the fax.

N53

Decoding

File error

Ask the sender to resend the fax in a correct format shown below.

Internet fax: TIFF

IP Address Fax: PDF or TIFF

N54

Decoding

Decode error

Fax received contains data in an invalid format. Ask the sender to resend the fax in a correct format.