Main Messages and Remedies
Message | Cause | Remedy |
|---|---|---|
[Original left on glass.] | The original has been left on the Original Glass. | Remove the original from the Original Glass. |
[Paper of matching size is not available. Select the paper size.] | Paper of a suitable size is not loaded in a paper tray. | Either select paper of a different size or load paper of a suitable size. |
[Load paper into the Bypass Tray.] | Paper of a suitable size is not loaded in the Bypass Tray. | Load paper of the appropriate size into the Bypass Tray. |
[The original size cannot be detected. Select the paper size.] | The original is not loaded correctly. | Position the original correctly. |
The original is a custom size or a small size that cannot be detected. A dark (black) original may not be detected correctly. | Select the paper size and start copying. | |
[The image will not fit on selected paper. Change the direction of the original.] | The image will be cut off with the current orientation of the original. | Rotate the original by 90 degrees to load it correctly. |
[Please remove paper in the Output Tray as indicated by the arrow(s). To continue the job, press the [Continue] key. To delete the job, press the [Delete] key.] | Copying failed as the tray marked with | Remove all paper from the tray marked with |
[Enter a login User Name and Password, and then touch [Login] or press the [Access] key.] | User authentication is enabled. You must enter your user name and correct password to perform copying. | Enter your user name and correct password. |
[Enter Account Name and Password, and then touch [Login] or press the [Access] key.] | Account track settings have been configured. You must enter your account name and correct password to perform copying. | Enter the account name and correct password. |
[The counter for the account has reached its maximum allowance.] | There is a limit to the number of pages that can be printed by account. | Contact the administrator of the machine. |
[The part indicated by | Copying failed as the door or cover of this machine is open or the optional device is not securely closed. | Be sure to securely close the door or cover of this machine that is marked with |
[Install toner cartridge.] | The Toner Cartridge is not installed correctly. | Reinstall each consumable and replaceable part. Otherwise, contact your service representative. |
[Replenish Paper.] | The indicated tray has run out of paper. | Add paper into the indicated tray. |
[Toner is low. Replace when indicated.] | The toner is about to run out. | According to the maintenance agreement, prepare a spare Toner Cartridge. |
[The Toner Cartridge needs to be replaced.] | The toner is about to run out. | According to the maintenance agreement, replace the indicated Toner Cartridge. |
[Toner is depleted. Replace the Toner Cartridge according to the instructions.] | Toner is depleted. | According to the maintenance agreement, replace the indicated Toner Cartridge. |
[No more staples. Replace the Staple Cartridge or cancel stapling.] | The staples have run out. | Replace the Staple Cartridge. |
[Misfeed detected. Remove paper according to the Guidance image or Animation that appears after pressing the Start Guidance key.] | Copying cannot be performed due to a paper jam. | Follow the guidance (instructions) to remove jammed paper. |
[Hole-Punch scrap box is full. Empty hole-punch scrap.] | The waste box has become full of punch hole scraps. | Dispose punch hole scraps stored in the Punch Scrap Box. |
The Punch Scrap Box is not loaded. | Load the Punch Scrap Box. | |
[Reset the following number of originals.] XX | After removing a paper jam, you need to restore the original pages ejected from the ADF. | Re-load the indicated number of original pages into the ADF. |
[An internal has error occurred. Open and then close the front door. If the trouble code appears again, contact your Service Representative.] | The machine malfunctioned and is unable to make copies. | Take the appropriate action according to the message displayed on the screen. If the problem is not resolved or released, inform your service representative of the malfunction code displayed on the screen. |
[An internal error has occurred. Turn the main switch OFF and ON. If the trouble code appears again, contact your Service Representative.] | ||
[An internal has error occurred. Please contact your Service Representative.] | The machine malfunctioned and is unable to make copies. | Inform your service representative of the malfunction code displayed on the screen. |
[Clean the slit scan glass located to the far left of the ADF with a dry cloth. If you continue to use the device in its current condition, lines may appear on the printed output.] | The Slit Scan Glass is dirty. | Wipe the Slit Scan Glass with a soft, dry cloth. |
[The authentication information entered is invalid due to failed access attempts. Contact your Administrator.] | The authentication information has become invalid since the authentication attempts have failed the specified number of times. | Contact the administrator of the machine. |
[The job log has reached the maximum allowed. Contact the System Administrator.] | The write area of the job log has reached the maximum allowed. | Obtain job logs via Web Connection. |
[No Animation Guide available. Contact your service rep.] | Animation guide data is not installed. | For details on installing animation guide data, contact your service representative. |
has reached its capacity.