How to Take an Action for Fax Receiving Failure
Description of problem | Check points | Remedy |
|---|---|---|
Cannot receive faxes. | Is the power turned on? | Check the Main Power Switch of this machine. If a hub is used, also check the hub power. |
Has the machine been placed in the ErP Auto Power Off mode? | If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode. For the ErP Auto Power Off mode, refer to [Switching to Power Save Mode Using the Power Key] . | |
Is [Receive Mode] ( [Line Parameter Setting] ) set to Manual RX? | Change the [Receive Mode] to [Auto RX]. | |
When [Receive Mode] is set to [Manual RX], receive faxes manually. When receiving from a telephone, contact your service representative. | ||
Is the modular cable connected correctly? | Is the modular cable connected? Check the modular cable connection and, if unplugged, plug it in securely. | |
Is [Closed Network RX] ( [Closed Network RX] ) enabled? | If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator. | |
Has a wrong SUB address been sent in F-code from the sender side? | If a wrong SUB address is received with the Confidential or Relay User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the SUB address is set. | |
No printout produced. | Is PC-Fax RX set in [RX Data Operation Settings] ( [RX Data Operation Settings] )? | Check the User Box used by the PC-Fax RX function to save data. |
Is TSI Routing set in [RX Data Operation Settings] ( [RX Data Operation Settings] )? | Check the User Box used by the TSI Distribution function to save data. | |
Is Memory RX set in [RX Data Operation Settings] ( [RX Data Operation Settings] )? | If Memory RX is enabled, print the fax from the [Memory RX] User Box. For details on Memory RX, refer to [Print Fax in a User Box] . | |
Is Forward TX set in [RX Data Operation Settings] ( [RX Data Operation Settings] )? | Cancel the Forward TX setting. | |
Is paper in the machine? | Replenish Paper. | |
Is paper jammed in the machine? | Clear the jammed paper. | |
Is the machine out of toner? | No fax can be received if the toner is exhausted. Replace the Toner Cartridge. For details on how to replace a Toner Cartridge, refer to [Replacing a Toner Cartridge] . |