When printing a document in an environment where user authentication or account track is employed, you need to send the authentication information (user name and password) to this machine to execute printing. This requirement limits the users who can use this machine, preventing unauthorized use by a third party.
When this machine receives a print job from a user who is not allowed to print or a print job without authentication information, this machine automatically discards the job.
A print job without authentication information refers to a print job that is directly sent to this machine from an enterprise system such as ERP (Enterprise Resource Planning) or a print job that is sent without correctly configuring the User Authentication/Account Track setting using the printer driver.
By default, the printing of a job without authentication information is prohibited. To permit printing, the appropriate setting is required in [Print without Authentication] (Here). If printing is permitted, the unregistered user or account can execute printing even despite the intention of the administrator. If there is any problem on security or management, you should not change the initial settings.
In the [Configure] tab of the printer driver, check that the User Authentication/Account Track setting is correctly configured.
Display the [Properties] window of the printer driver.
For information on how to display the [Properties] window, refer to Here.
In [Device Option] in the [Configure] tab, check that the User Authentication/Account Track setting is correctly configured for your operating environment.
If it is not configured correctly, select [User Authentication] or [Account Track] from the list, then change the relevant setting in [Setting].
In the [Basic] tab, click [Authentication/Account Track...].
When user authentication is enabled, select [Recipient User], then enter the user name and password.
When this machine is accessible to public users (unregistered users), selecting [Public User] enables you to execute printing without entering the user name and password.
When an external authentication server is used, click [Server Setting...] and select the authentication server.
The login name in the PC is displayed in the [User Name] field.
If you always use the same user name and password, registering them in advance eliminates the need to enter them each time. For details, refer to Here.
If account track is enabled, enter the account name and password.
If you always use the same account name and password, registering them in advance eliminates the need to enter them each time. For details, refer to Here.
If your computer can communicate with this machine, clicking [Verify] executes authentication based on the authentication information that has been input. You can check the authentication information for errors before starting printing.
To perform MFP authentication when external server authentication is used together, select the [MFP Authentication] check box in the [Other] tab.
Printing starts successfully when the authentication information is judged to be correct.