G3 Fax Error Code
About G3 Fax Error Codes
This section describes the error details and the corrective action when a fax sending/receiving error (Txx, Rxx) occurs.
For a fax sending/receiving error, check the error message or the error code displayed on the [Job Details] screen, and then respond according to the error content and corrective action in the error code list below.
For details on how to confirm the error code, refer to Here.
Transmission system error code
If the machine encounters a problem while sending a G3 fax, an error dialog will appear and error codes will be displayed in Txx format. Take corrective actions by referring to the table below.
If a communication error recurs, contact the telecommunications carrier or your service representative.
Error code | Description | Remedy |
|---|---|---|
T00 | Could not detect the fax signal from the recipient. |
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T01 | Could not send a mixed original. | It is not possible to send a mixed original to the recipient. Align the size to A4 or smaller size, B4 or smaller size, or A3 or smaller size, and resend the original. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T02 | Could not detect the fax signal from the recipient. | If a communication error recurs, try the manual sending (Here). If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T03 | An invalid communication protocol has been received. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T05 | The recipient cannot receive faxes. | After a sufficient amount of time has elapsed, resend a fax. If this error is not resolved, contact the recipient to check the status. If this error occurs repeatedly, contact your service representative. |
T06 | Could not establish a connection with the recipient. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T08 | Could not establish a connection with the recipient. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T09 | Could not establish a connection with the recipient. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T11 | An error occurred in the receiver side. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T12 | An error occurred in the receiver side. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T13 | An error occurred in the receiver side. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T18 | The recipient cannot receive faxes. | After a sufficient amount of time has elapsed, resend a fax. If this error is not resolved, contact the recipient to check the status. If this error occurs repeatedly, contact your service representative. |
T28 | An error occurred in the receiver side. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T32 | Could not establish a connection with the recipient. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T35 | Could not establish a connection with the recipient. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T36 | An error occurred in the receiver side. | Send a fax again. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T38 | An invalid communication protocol has been received. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T40 | An error was detected on this machine. | Send a fax again. If this error occurs repeatedly, contact your service representative. |
T42 | An image data reception failure occurred on the receiver side. | Set ECM to ON (Here).
If this error occurs repeatedly, contact your service representative. |
T43 | A communication with the recipient was interrupted. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T44 | An error was detected on this machine. | Turn the main power OFF and then ON, and send a fax again. |
T48 | A communication was disconnected because the numbers do not match due to the Check Dest. & Send function. |
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T50 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
T51 | An error was detected on this machine. | Turn the main power OFF and then ON, and send a fax again. |
T52 | An error was detected on this machine. | Turn the main power OFF and then ON, and send a fax again. |
T58 | The Polling TX original is not registered in the recipient. | Ask the other party to load the original. |
T60 | The Polling TX original is not registered. | Register the document that is sent to the recipient by polling (Here). |
T61 | The Bulletin Polling TX original is not registered. | Check whether the document to be sent by polling from the bulletin board is registered (Here). |
T62 | The Bulletin Polling TX has failed. | The recipient does not specify the correct bulletin board box number. Inform the recipient of the correct bulletin board number. |
T68 | The recipient does not have the optional polling function. | Check that the recipient has the appropriate function. |
T73 | An error occurred during V34 communication. | Set V34 to OFF to send a fax again (Here).
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T74 | An error occurred during V34 communication. | Set V34 to OFF to send a fax again (Here).
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T75 | An error occurred during V34 communication. | Set V34 to OFF to send a fax again (Here).
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T76 | An error occurred during V34 communication. | Set V34 to OFF to send a fax again (Here).
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T77 | An error occurred during V34 communication. | Set V34 to OFF to send a fax again (Here).
If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
T78 | An error was detected on this machine. | Turn the main power OFF and then ON, and send a fax again. |
T79 | An error was detected on this machine. | Turn the main power OFF and then ON, and send a fax again. |
T80 | The machine may not be connected to the telephone line, or may be connected to the incorrect line. | Check that the machine is connected to the correct telephone line. Check that the machine is connected to the LINE terminal (Here). |
T81 | Could not recognize the dial tone. |
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T82 | The recipient did not respond. |
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T83 | The recipient is on the phone or the address is incorrect. |
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T84 | The address is entered incorrectly or contains a number prohibited by the administrator. |
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T85 | An instantaneous interruption was detected. | A contact failure may occur on a telephone line. Check to see if the line is disconnected. |
T86 | Could not correctly recognize the dial tone. | Try manual sending (Here). If this error persists even after manual sending, the PBX (private branch exchange) or TA may be malfunctioning (Here). |
T89 | The balance is insufficient. | Check the amount or frequency displayed near the coin slot or card slot of the billing management device. |
T90 | The line used for sending is not specified. | Specify the line that is used for sending (Here).
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T91 | Cannot send a fax from the specified line. | Change the line that is used for sending (Here).
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T95 | An instantaneous interruption was detected. | A contact failure may occur on a telephone line. Check to see if the line is disconnected. |
Reception system error code
If the machine encounters a problem while receiving a G3 fax, an error dialog will appear and error codes will be displayed in Rxx format. Take corrective actions by referring to the table below.
If a communication error recurs, contact the telecommunications carrier or your service representative.
Error code | Description | Remedy |
|---|---|---|
R00 | Could not detect the fax signal from the sender. | The incoming call may be a wrong call. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
R01 | Could not receive a mixed original. | Ask the sender not to send a mixed original or an original of a different resolution. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
R02 | Could not establish a connection with the sender. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
R03 | An invalid communication protocol has been received. | If this error occurs repeatedly, contact your service representative. |
R04 | An invalid communication protocol has been received. | If this error occurs repeatedly, contact your service representative. |
R06 | An image data reception failure was detected. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R07 | A receiving error was detected. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R08 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R09 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R10 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R11 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R12 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R18 | Could not receive a fax because there is not enough free space in the box. | The erroneous User Box is displayed with a warning message. Delete unnecessary documents in the box (Here). |
R21 | Could not receive a fax with the Closed Network RX function (Here) because the password was not correct. | Set the Closed Network RX function to OFF in Administrator Settings, or ask the sender to set the correct password and resend a fax. |
R22 | The Closed Network RX function (Here) is set, but the password was not notified. | Inform the sender of the Closed Network RX password, and ask them to specify the password. Ask the sender to resend a fax. |
R24 | A receiving error occurred. | There may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R25 | A receiving error was detected. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R26 | A receiving error was detected. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R27 | A receiving error was detected. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R28 | An invalid communication protocol has been received. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R29 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R33 | An invalid communication protocol has been received. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. |
R34 | An invalid communication protocol has been received. | Ask the sender to set password information to SID, not PWD. If this error occurs repeatedly, contact your service representative. |
R37 | An error occurred during V34 communication. | V34 communication may not be possible because there is a problem with the line quality. If a fax is not resent, ask the sender machine side to set V34 to OFF and resend a fax. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R38 | An error occurred during V34 communication. | V34 communication may not be possible because there is a problem with the line quality. If a fax is not resent, ask the sender machine side to set V34 to OFF and resend a fax. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R40 | An error was detected on this machine. | Turn the main power OFF and then ON, wait until a fax is resent from the sender machine side. If a fax is not resent, ask the sender to resend the fax. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R45 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R49 | A communication with the sender was interrupted. | If a fax is not resent, ask the sender to resend the fax. If this error is not resolved, there may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R50 | An image data reception failure was detected. | There may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R51 | An error was detected on this machine. | Turn the main power OFF and then ON, wait until a fax is resent from the sender machine side. If a fax is not resent, ask the sender to resend the fax. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R52 | An error was detected on this machine. | Turn the main power OFF and then ON, wait until a fax is resent from the sender machine side. If a fax is not resent, ask the sender to resend the fax. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R60 | An image data reception failure was detected. | There may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R63 | A communication with the sender was interrupted. | There may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R67 | An invalid communication protocol has been received. | Request the sender machine side not to set SUB of F-Code. If this error occurs repeatedly, contact your service representative. |
R69 | A communication with the sender was interrupted. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R70 | An error was detected on this machine. | If a fax is not resent, ask the sender to resend the fax. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R71 | An image data reception failure was detected. | There may be a problem with the line quality. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R72 | The received original is too long. | Ask the sender to resend the original with a length of less than 39-3/8 inches (1 m). |
R73 | An error was detected on this machine. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R74 | An image data reception failure was detected. | There may be a problem with the line quality. If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R75 | An error occurred during V34 communication. | V34 communication may not be possible because there is a problem with the line quality. If a fax is not resent, ask the sender machine side to set V34 to OFF and resend a fax. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R76 | An error occurred during V34 communication. | V34 communication may not be possible because there is a problem with the line quality. If a fax is not resent, ask the sender machine side to set V34 to OFF and resend a fax. If this error occurs repeatedly, contact the sender to check the status. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R77 | An error was detected on this machine. | If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R78 | An error was detected on this machine. | If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R79 | An error was detected on this machine. | If this error occurs repeatedly, contact your service representative. * Duplicate pages may be output when the resent original is received. Check for duplicate pages. |
R80 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
R81 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
R82 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
R83 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
R84 | A problem occurred during a communication with the remote diagnosis system. | Contact your service representative. |
R93 | An error was detected during Confidential RX. | Inform the sender of the correct password, and ask them to resend a fax. Check that the Confidential RX User Box is registered properly (Here). |
R94 | An error was detected during Relay RX. | Check that the relay destination (Group) of the Relay User Box is registered properly (Here). Otherwise, inform the sender of the correct password, and ask them to resend a fax. |
R96 | An error was detected during Confidential RX, Relay RX, or PC-FAX RX. | Check that the Confidential RX (Here), Relay RX (Here), or PC-FAX RX (Here) User Box is registered properly. Otherwise, check whether the Relay RX function is turned off. Inform the sender machine side of the correct User Box number. |
R97 | An error was detected during PC- FAX RX. | Check the communication password in PC-Fax RX Setting (Here). Then, inform the sender of the correct password, and ask them to resend a fax. |
R99 | Could not respond to an incoming call that was received. | Wait until a fax is resent from the sender machine side. If a fax is not resent, ask the sender to resend the fax. |
* You may receive the page with a communication error detected again. The same original may be output, so be careful not to get an incorrect one. This is a redial control in the sender machine side, which is a normal operation.