Case | Checkpoint | Remedy | |
---|---|---|---|
Main Body | The machine does not operate even if the sub power switch is turned ON. | Is the power plug firmly inserted in wall socket? | Firmly insert the power plug in wall socket. |
Is the main power switch turned ON? | Keep the main power switch turned ON usually. | ||
Is the Power Save LED ON? | The machine cannot be turned on due to the Weekly Timer. Use the machine at other times, or contact your administrator. | ||
Is the screen for user/account authentication displayed? | Enter the necessary information for user/account authentication. | ||
Copying does not begin. | Is the left/right side door of the machine open? | Securely close the left/right side door of the machine. | |
Is there appropriate paper size in a tray? | Load the paper size selected for the original. | ||
Is the print quantity set to [0]? | Enter an appropriate number for print quantity. | ||
Is the finisher/folding unit/large capacity stacker door open? | Securely close the finisher door, folding unit door, and large capacity stacker door. | ||
Copy image is not clean or shows spots. | Is the original glass clean? | Wipe the original glass, if necessary. | |
Is the original document clean? | Erase spots on the original, if any. | ||
Is the density adjustment made properly? | Manually specify copy density to select an appropriate exposure level. | ||
Copy image is too light. | Is the density adjustment made properly? | Manually specify copy density to select an appropriate exposure level. | |
Is the message "Please add toner" displayed on the [MACHINE] screen? | Add toner. | ||
Copy quality is poor. | Is copy paper damp? | Replace the paper, if necessary. | |
Copying does not resume after mishandled paper is removed. | Is any mishandled paper left? | Check copier diagram on the screen for additional indications of mishandled paper. | |
2->1 or 2->2 mode cannot be selected. | Is ADF open? | Fully close ADF. | |
Using user/account authentication, copies cannot be made after password is entered. | Is the message [limit reached] displayed? | Contact your administrator. | |
ADF | ADF cannot be used after Reset is pressed. | Is ADF slightly open? | Fully close ADF. |
Original paper cannot be fed. | Is ADF slightly open? | Fully close ADF. | |
Does the original type conform to the specifications? | Change the original paper to any of the recommended size and weight. | ||
Are originals correctly loaded? | Position originals properly in ADF. | ||
Finisher FS-532 | Does not operate. | Is any mishandled paper left inside Finisher? | Check for paper misfeed and remove it, as required. |
Is finisher front door slightly open? | Securely close the finisher front door. | ||
Staples are incorrectly positioned (rotated by 90 degrees) in copies. | Is Image Rotation activated? | Reload copy paper in appropriate direction. | |
Output sheets skew in the sets and cannot be stapled in position. | Is paper excessively curled? | Reload the paper upside down into the tray. | |
Paper misfeed frequently occurs inside. | Are the side guides of the selected tray aligned to paper? | Make sure the side guides are securely aligned to paper in the tray to be used. | |
Printed sheets cannot be stapled in position. | Is paper excessively curled? | Reload the paper upside down into the tray. | |
Printed sheets cannot be delivered neatly to the secondary (sub) tray. | Do output sheets reach to the edge of the secondary (sub) tray? | Temporarily release the lock of the secondary (sub) tray to be raised slightly. | |
Using the staple finisher mode, copies cannot be stapled. | Is the message [Pull out staple finisher stacker then, set staples in stapler] displayed in the message area? Or, is the Staple Cartridge Supply indicator on the [MACHINE] screen lighting up in red? | Pull out the finisher stacker and supply staples. | |
Is the message [Staple scrap box is full] displayed? | Pull out the finisher stacker and dispose the stapler scrap. | ||
Finisher mounted with Saddle Stitcher SD-510 does not staple copies despite the fold & staple function. | Is the message [Pull out staple finisher saddle unit then, set staples in stapler] displayed on the message area? Or, is the Staple Cartridge Supply indicator on the [MACHINE] screen lighting up in red? | Pull out the saddle unit of the finisher and supply staples for the Saddle Stitcher. | |
Finisher mounted with Punch Kit PK-522 does not punch copies despite being set to punch mode. | Is the message [Scrap of punch kit is full / Please empty scrap box] displayed? Or, is the Punch-Hole Scraps Box indicator on the [MACHINE] screen lighting up in red? | Open the front door of the finisher and pull out the punch-hole scrap box to dump the scrap. | |
Finisher FS-531/FS-612 | Does not operate. | Is any mishandled paper left inside the finisher? | Check for paper misfeed and remove it, as required. |
Is finisher front door slightly open? | Securely close the finisher front door. | ||
Staples are incorrectly positioned (rotated by 90 degrees) in copies. | Is Image Rotation activated? | Reload copy paper in appropriate direction. | |
Copies skew in the output sets and cannot be stapled or punched in position. | Is paper excessively curled? | Reload the paper upside down into the tray. | |
Are the side guides of the selected tray (or paper guides of PI tray) aligned to paper? | Make sure the side guides (or paper guides) are securely aligned to paper in the tray to be used. | ||
Using Punch mode, printed sheets cannot be punched. | Does the Punch-Hole Scraps Box indicator light in red on the [MACHINE] screen? | Empty the scrap box of the punch kit. | |
Printed sheets cannot be stapled in position. | Is paper excessively curled? | Reload the paper upside down into the tray. | |
Saddle Stitcher SD-506 | Using trimming function, printed sheets cannot be trimmed. | Does the Saddle Stitcher Trim Scrap indicator light in red on the [MACHINE] screen? | Empty the scrap box of Saddle Stitcher SD-506. |
Saddle Stitcher SD-513 | Using the cut edge trimming function, printed sheets cannot be trimmed. | Does the trim scrap box indicator light red on the [MACHINE] screen? | Empty the cut edge scrap box of Saddle Stitcher SD-513. |
Using the 2-side slitting function, printed sheets cannot be trimmed. | Does the trim scrap box indicator light red on the [MACHINE] screen? | Empty the 2-side slitting scrap box of Saddle Stitcher SD-513. | |
Perfect Binder PB-503 | Using Perfect Bind mode, printed sheets cannot be bound. | Does the front door, perfect binder tray cover, or glue hopper cover of Perfect Binder PB-503 open? | Securely close the front door, perfect binder tray cover, and glue hopper cover of Perfect Binder PB-503. |
Multi Punch GP-501 | Copies cannot be punched on the multi punch despite being set to punch mode. | Is the message [Multi puncher scrap box is full / Please empty scrap box] displayed? Or, is the Punch-Hole Scrap Box Full indicator on the [MACHINE] Screen lighting up in red? | Open the front door of the multi punch and pull out the punchhole |
Auto Ring Binder GP-502 | Using the ring bind function, printed sheets cannot be | Is the message [Punch scrap box of ring binder is full / Please empty scrap box] displayed? Or, is the Punch-Hole Scrap Box Full indicator on the [MACHINE] Screen lighting up in red? | Open the front door of the ring binder and pull out the punch-hole scrap box to dump the scrap. |
Authentication Unit (IC Card Authentication Type) AU-201S | The status indicator LED does not light in green even after the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S is connected to the USB port of the main body. | A possible cause can be malfunction of the USB port of the main body. | Turn OFF the main power switch of the main body, then disconnect the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S from the USB port of the main body. Reconnect it, then wait 10 seconds or longer before turning the main power switch ON again. |
IC Card | IC cards cannot be authenticated. | Is Authentication Unit (IC Card Authentication Type) AU-201S connected to the USB port of the main body? | Securely connect the USB cable of Authentication Unit (IC Card Authentication Type) AU-201S to the USB port of the main body. |
Is the machine set to use the USB port? | Contact your administrator. |
If the remedies mentioned above do not work, contact your service representative.