Home TroubleshootingStops during a Print Job Because of Empty Paper Tray

Stops during a Print Job Because of Empty Paper Tray

When the tray being used in the print job operated from a PC becomes empty, printing stops and the message [Please load $####### paper in tray$ / To confirm details,touch [Confirm Details]] is displayed on the screen.

Two methods are provided to restart printing:

Loading the tray with specified paper size

  1. Load paper in the empty tray.

    • Be sure to load the same paper as that loaded before. The machine cannot restart printing with paper of a different size loaded. Using a different paper type or weight may cause paper misfeed or machine trouble.

    When the tray is replenished with paper, the message changes to [Press [Start] to restart].

  2. Press Start on the control panel.

    Printing restarts using the tray supplied with paper.

Changing the tray selection

  1. Press [Confirm Details].

    A dialog will be displayed.

  2. Select an available tray other than the empty one.

    The available tray is the one loaded with paper of the same size.

  3. Press Close.

    The screen returns to the [MACHINE] screen and displays the message [Press [Start] to restart].

  4. Press Start on the control panel. Printing restarts with paper fed from the newly selected tray.

    The current settings will be changed on the screen.