Cannot Print

A message saying "Printer is not connected" or "Print Error" appears on the computer screen.

Is the power turned on?

Check the Main Power Switch of this machine.

If a hub is used, also check the hub power.

Has the machine been placed in the ErP Auto Power Off mode?

If the machine is placed into the ErP Auto Power Off mode, it cannot receive any jobs. Press the Power key to release the ErP Auto Power Off mode.

For the ErP Auto Power Off mode, refer to Here.

Is another printer specified?

Check the specified printer name.

Is the network or USB cable disconnected?

Make sure that the cables are correctly connected.

If a hub is used, also check the connection with the hub.

Has an error occurred on the machine?

Check the Control Panel of this machine.

Is there sufficient available computer memory?

Perform a test printing to check whether printing is possible.

If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage.

If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver.

For the test printing procedure, refer to Here.

A postscript error appears on the computer screen.

Is there sufficient available computer memory?

Perform a test printing to check whether printing is possible.

If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage.

If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver.

For the test printing procedure, refer to Here.

There may be an error in the application software settings.

Refer to the user's manual of the application software to check the settings.

Are the file printing settings correct?

Change the settings and try to print again.

Print processing on the computer has finished, but printing does not start.

Is another printer specified?

Check the specified printer name.

Is the network or USB cable disconnected?

Make sure that the cables are correctly connected.

If a hub is used, also check the connection with the hub.

Has an error occurred on the machine?

Check the Control Panel of this machine.

Are unprocessed jobs queued on the machine?

Tap [Job List] to check the job sequence.

When [Job Priority Operation Settings] is enabled in the [Administrator Settings] of this machine, only the jobs that are not experiencing problems are processed.

Did you specify [Save in User Box] when executing the print job?

Check if the target job is saved in a User Box. If a file is saved in a User Box, print it from the User Box.

For the procedure for printing a file from a User Box, refer to Here.

Did you specify [Secure Print] when executing the print job?

Check if the target job is saved under [Secure Print]. If it is saved under [Secure Print], print the file from the Secure Print User Box.

For details on the Secure Print function, refer to Here.

Is [Secure Print Only] specified on the machine?

Execute the print job in [Secure Print] mode. For details on the Secure Print function, refer to Here.

If account track is enabled, are the account name and password correct?

Enter the correct account name and password.

If user authentication is enabled, are the user name and password correct?

Enter the correct user name or password.

Does the encryption passphrase match between the printer driver and the machine?

Specify the same encryption passphrase for this machine and the printer driver.

For the encryption passphrase setting procedure for the printer driver, refer to Here.

Is there sufficient available computer memory?

Perform a test printing to check whether printing is possible.

If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage.

If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver.

For the test printing procedure, refer to Here.

If network connection is in place, is the printer controller connected to the network?

Check with the network administrator.

Is the machine in enhanced security mode?

Configure authentication settings in enhanced security mode.

For details on authentication settings in enhanced security mode, refer to Here.

Printing order is disturbed - a job sent later is printed before the preceding jobs.

Has an error occurred in this machine, for example, the paper has run out?

When [Job Priority Operation Settings] is enabled in the [Administrator Settings] of the printer, only the jobs that are not experiencing problems are processed and those with any problem are held in queue.

Secure printing cannot be processed.

Is [Password Rules] set to [Enable] on this machine?

If [Password Rules] is set to [Enable], set a password that satisfies the password rules.

Does the encryption passphrase match between the printer driver and the machine?

Specify the same encryption passphrase for this machine and the printer driver.

For the encryption passphrase setting procedure for the printer driver, refer to Here.

A file has disappeared after being saved in a User Box from a computer.

Is the setting for deleting files in a User Box configured on the machine?

Check the User Box settings for the machine. For information on how to configure the setting to delete files in a User Box, refer to Here.

Printing in user authentication or account track mode is not available.

Are the user name or account name, and password correct?

Enter the correct user name, account name and password.

Is the user authentication or account track enabled in the printer driver?

Enable user authentication or account track on the printer driver.

For the procedure for enabling user authentication and account track in the printer driver, refer to Here.

Does the encryption passphrase match between the printer driver and the machine?

Specify the same encryption passphrase for this machine and the printer driver.

For the encryption passphrase setting procedure for the printer driver, refer to Here.

Is the entered user name or account name authorized?

Check that printing of the current user name/account name is permitted?

For information on how to check the permitted functions, refer to Here.

Printing is not available when you have selected [Public User Access] in user authentication.

Is printing by public users permitted on the machine?

Check whether printing by public users is permitted. If not, grant printing permission to public users.

For the procedure for permitting printing by public users, refer to Here.

Selection of items failed in the printer driver.

Selection may not be enabled for certain combinations of functions.

Grayed out items cannot be configured.

A "conflict" message saying "unable to configure" or "function will be canceled" appears.

Have you set up functions that cannot be used in combination?

Check what functions are enabled and redo the selection of functions.

Cannot print according to the settings you have configured.

The settings may not be configured correctly.

Check the setting of each item of the printer driver.

Even though a combination of functions may be enabled in the printer driver, that combination may not be available on this machine.

The paper size or paper orientation specified in the application may take precedence over the settings in the printer driver when printing.

Correct the settings in the application.

The watermark cannot be printed.

Is the watermark set correctly?

Check the watermark settings.

For information on how to configure the watermark settings, refer to Here.

Is the watermark density set too low?

Check the watermark density setting.

For information on how to configure the watermark settings, refer to Here.

Some graphic applications do not print watermarks.

When using such a program, the watermark cannot be printed.

The staple function cannot be specified.

The staple function requires the optional Finisher.

Install the required optional product and enable them on the printer driver.

The staple function is disabled if envelopes, postcards, Thick 3, Thick 4 papers or transparencies are specified.

Check the setting of each item of the printer driver.

For information on paper types supported by the staple function, refer to Here.

Cannot staple.

When printing a large number of pages, stapling cannot be performed.

Change the number of pages to be printed.

Does the document to be printed contain pages of a different paper size?

Check the document you are printing.

The stapling position is not as expected.

Is the stapling position or orientation appropriate?

Check the stapling position in the printer driver settings before printing.

For information on how to configure the staple settings, refer to Here.

For the original orientation setting, refer to Here.

Cannot specify the punch function.

The optional Finisher and Punch Kit are required.

Install the required optional product and enable them on the printer driver.

If the booklet, transparency or envelope is specified, the punch function is not available.

Check the setting of each item of the printer driver.

For information on paper types supported by the punch function, refer to Here.

Cannot punch.

Is the paper that has been loaded into the paper tray in the correct orientation?

Check the orientation of the paper in the paper tray.

The punch position is not as expected.

Is the punch position or original orientation appropriate?

Check the punching position in the printer driver settings.

For information on how to configure the punch settings, refer to Here.

For the original orientation setting, refer to Here.

The overlay is not printed properly.

Is there sufficient available computer memory?

Simplify the overlay to reduce the data volume.

Images are not printed properly.

Is there sufficient available computer memory?

Simplify the images to reduce the data size.

Paper is not fed from the specified paper tray.

Does the specified paper tray contain paper of the right size/orientation?

Load paper of the appropriate size and orientation into the paper tray.

The single sign-on setting can not be made during printing.

Can the main unit IP address be confirmed from the host name?

Also, can the host name be confirmed from the main unit IP address?

Add A record to the forward lookup zone of the DNS of Active Directory.

Also, add PTR record to the reverse lookup zone.