HomeTroubleshootingG3 Fax Error Code

G3 Fax Error Code

Transmission system error code

If the machine encounters a problem while sending a G3 fax, an error dialog will appear and error codes will be displayed in Txx format. Take corrective actions by referring to the table below.

CodeCorrective Actions
T00
  • Check to see if the destination is correct.
  • Check the state of the recipient.
T05
Check the state of the recipient.
T08
Check the line status.
T18
Check the state of the recipient.
T28
Check the state of the recipient.
T32
Check the line status.
T42
Check the line status.
T43
Check the line status.
T48
  • Check to see if the destination is correct.
  • Check that the fax number registered with the recipient is correct.
T58
The document to be sent by polling is not registered in the sender's machine. Ask the sender to set the document.
T60
Register the document that is sent to the recipient by polling.
T61
Check whether the document to be sent by polling from the bulletin board is registered.
T62
Inform the recipient of the correct bulletin board number.
T80
Check the line status.
T81
Check the line status.
T82
  • Check to see if the destination is correct.
  • Check the state of the recipient.
T85
Check the line status.
T89
Check the balance in the billing management device.
T95
Check the line status.
T97
Check the state of the fax board. (Contact your service representative. )
T98
Forwarding is not available for that combination. Check the forwarding settings.
T99
Check the destinations registered in the address book.

Reception system error code

If the machine encounters a problem while receiving a G3 fax, an error dialog will appear and error codes will be displayed in Rxx format. Take corrective actions by referring to the table below.

CodeCorrective Actions
R18
Check your machine. If toner or print paper is empty, supply them. If the memory is full, empty the memory.
R21
Turn the Closed Network RX function off, or inform the recipient of the correct password.
R22
Turn the Closed Network RX function off, or inform the recipient of the correct password.
R32
Change the setting for Auto Create User Box, or inform the recipient of the correct Confidential User Box number.
R50
Check the line status.
R60
Check the line status.
R63
Check the line status.
R69
Check the line status.
R72
Ask the sender to shorten the length of original to be sent before resending the fax.
R78
Turn the Main Power Switch off and back on.
R79
Turn the Main Power Switch off and back on.
R93
  • After checking with the sender, register a Confidential User Box for confidential reception.
  • Check the password for the Confidential User Box.
R94
  • After checking with the recipient, register a Relay User Box for relay distribution.
  • Check the password for the Relay User Box.
R95
Check Forward TX Setting.
R96
Inform the recipient of the correct number for the Confidential User Box.
R97
Check PC-Fax RX Setting.
R99
Turn the Main Power Switch off and back on.