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Network Fax Error Code

Transmission system error code
Reception system error code

Transmission system error code

If the machine encounters a problem while sending or receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Code	Type	Description	Redial ON or OFF	Corrective Actions
N00	Connection error	Address error	OFF	Check to see if the destination is correct. Check the recipient's state and then resend the fax.
N01	Recipient busy	Recipient busy	ON	Check the state of the recipient. Retry sending after a while.
N03	Server	Global error	OFF	Check the recipient's state and then resend the fax.
N04	LAN connection	Connection timeout	OFF	Check to see if the destination is correct. Verify that the cables and cords are securely connected and that there is no network failure.
N06	Protocol	Status code error	OFF	Check the recipient's state and then resend the fax.
N10	Connection error	Server connection error	OFF	Check the state of the recipient. Check the network settings for the machine. Ask the network administrator to ensure that the network is running successfully.
N11	Connection error	Connection refused	OFF	Reception refused. Check the state of the recipient.
N12	Connection error	Line disconnected	ON	Verify that the cables and cords are securely connected and that there is no network failure.
N13	Connection error	No network response	OFF	Check the state of the recipient. Check the network settings for the machine. Ask the network administrator to ensure that the network is running successfully.
N14	Connection error	Mail distribution error	OFF	Check the recipient's state and then resend the fax.
N15	Recipient resetting	Recipient connection reset	ON	Check the recipient's state and then resend the fax.
N16	Recipient busy	Recipient busy	ON	Check the recipient's state and then resend the fax.
N17	LAN connection	Connection timeout	OFF	Check the recipient's state and then resend the fax.
N18	Network error	Network error	OFF	Check that the network fax settings are correct. Verify that the cables and cords are securely connected and that there is no network failure. Turn the Main Power Switch off and back on and then resend the fax. For details on how to turn the Main Power Switch off or on, refer to Here.
N20	Memory error	Memory error	OFF	Memory is full. Check that there are no other jobs being processed. Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.
N21	HDD error	HDD error	OFF	The hard disk is full. Delete unnecessary files. Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.
N22	Conversion error	Conversion error	OFF	Turn the Main Power Switch off and back on and then resend the fax. For details on how to turn the Main Power Switch off or on, refer to Here.
N25	Memory overflow	Memory full	OFF	Memory is full. Check that there are no other jobs being processed. Reduce the number of pages to be sent or reduce the scanning resolution to resend the fax.
N30	Sequence error	A request for send initiation has come from an upper node while the machine is disconnected from the LAN.	OFF	Delete the send job and turn the Main Power Switch off and on. For details on how to turn the Main Power Switch off or on, refer to Here. Check that the destination address is correct and that the cable is connected, or that any other network error is not occurring, then retry sending.
N31	Sequence error	A request for send initiation has come from an upper node before SDK initialization is completed.	OFF	Retry sending after a while.

Reception system error code

If the machine encounters a problem while receiving a network fax, an error dialog will appear and error codes will be displayed in Nxx format. Take corrective actions by referring to the table below.

Code	Type	Description	Corrective Actions
N50	SMTP reception	SMTP reception error	If SMTP reception does not start 60 minutes later after an incoming call was connected, this error occurs. Ask the sender to resend the fax.
N51	Decoding	Original too long error	Ask the sender to shorten the length of original to be sent before resending the fax.
N52	Decoding	Received page too long error	Ask the sender to reduce the number of pages to be sent before resending the fax.
N53	Decoding	File error	Ask the sender to resend the fax in a correct format shown below. Internet fax: TIFF IP Address Fax: PDF or TIFF
N54	Decoding	Decode error	Fax received contains data in an invalid format. Ask the sender to resend the fax in a correct format.